Privacy Policy

At UnfreezeHelp, we take your privacy seriously. This policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, and bank account details needed to generate representation letters. We also collect data about your case via our questionnaires.

2. How We Use Your Information

Your information is used solely to provide our services: generating documents, providing AI-assisted guidance, and managing your account. We do not sell your personal data to third parties.

3. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

4. Third-Party Services

We use AI providers (like OpenAI or Anthropic) to generate documents. Your case data is processed by these services but is not used to train their models without your consent (based on our enterprise agreements).